Covid-19 Frequently Asked Questions



Are you postponing, canceling, or moving the event online?
As it currently stands, Optometry's Meeting 2020 is proceeding as scheduled. With the meeting still several weeks away, the AOA Health Policy Institute (HPI) is closely monitoring the continually evolving developments to ensure that all members have the latest information available.  

Will I receive a refund if I decide to cancel my registration?
Due to the current ever changing circumstances of the COVID-19 Virus, please note that we will not be charging a cancellation penalty if you decide to not attend Optometry's Meeting based on concerns around your health or travel. 

How do I cancel my current registration?
If you wish to cancel your Optometry's Meeting registration, there are two options:
Email: customersupport@expologic.com
Phone:  484-398-0856  

How do I cancel my hotel?
If you have booked within the Optometry's Meeting room block, modifications and cancellations can be made directly through our housing company, MCI.

There are four easy options:  

Phone: Call for assistance, Monday - Friday, 8:00am - 5:00pm CT
Domestic: 866-546-4300
International: 972-349-5409 

Email: omhousing@mcievents.com 

Fax: 972-349-7715

Mail:
MCI USA/OM Housing
P.O. Box 840907
Dallas, TX 75284-0907  

Will Optometry's Meeting provide reimbursement for airfare or hotel booked outside of the registration system?
No, Optometry's Meeting is not responsible for any reimbursements sought for airfare, travel, or hotel expenses incurred by the attendee.  

What can I do to get an airfare refund?
At this time, many airlines are providing flight flexibility with regards to change fees and cancelations for certain travel dates.
It is best to reach out to your airline provider directly for clarification and details. Optometry's Meeting is not responsible for attendee airfare refunds.

Who do I contact for questions regarding sponsorship and exhibiting?
Kellie Rodrigue, CEM
Email: KERodrigue@aoa.org
Phone: 314-983-4255