Frequently Asked Questions



Q: Will all registrants be refunded?

A: Yes. All Optometry's Meeting® registration fees will be refunded without penalty. This will include any additional costs paid for workshops and/or the Optometry Cares 5K Run/Walk.   



Q: How will my registration be canceled? Do I have to do anything?

A: All Optometry's Meeting and Optometry Cares 5K Run/Walk registrations will be canceled on the attendee's behalf and, if applicable, they will be refunded the fees in the same method they were made. For example, if one paid via credit card, their credit card will be refunded and a confirmation email will be sent.  



Q: I made a hotel reservation through AOA/Optometry's Meeting Room Block. Do I need to cancel this reservation?

A: All hotel reservations booked within Optometry's Meeting's block will be canceled on the attendee's behalf. The credit card used to secure the reservation was only holding the reservation and not charged, therefore a refund will not be necessary. Those who booked a room within the block will receive an email confirmation once the cancellation has been processed. In the next ten business days, you will receive confirmation of your hotel reservation cancellation.



Q: When can I expect the refund to show up on my account?

A: In the next ten business days, you will receive confirmation of your meeting registration cancellation and that your refund is being processed. This credit may take a week or more to show on your account depending on your banking institution. 



Q: If I booked a hotel outside of the Optometry's Meeting block, how can I get a refund?

A: Optometry's Meeting is not responsible for reservations made outside of our official hotel block.  You will need to contact the hotel directly to cancel your reservation. Many hotels have cancellation policies in place.



Q: I made an additional donation to Optometry Cares-The AOA Foundation when I registered for Optometry's Meeting. Will that be refunded as well?

A: No, donations made to Optometry Cares-The AOA Foundation during the registration process are not being refunded. They are tax-deductible donations and you can expect a donation letter and receipt in the coming weeks. For questions about donations, contact Foundation@aoa.org.




Q: How can I donate my refunded registration fee to Optometry Cares-The AOA Foundation?

A: You can make a tax-deductible donation to Optometry Cares by clicking here.  



Q: Will I still receive my AOA+ travel grant or AOA+ advocate travel grant?

A: No, due to Optometry's Meeting being canceled, we will not be providing travel grants.          



Q: What can I do to get an airfare refund?

A: Currently, many airlines are providing flight flexibility with regards to change fees and cancellations for certain travel dates. It is best to reach out to your airline provider directly for clarification and details. Optometry's Meeting is not responsible for attendee airfare refunds.  



Q: I canceled my registration already and was charged a $50 fee. Can I get that refunded?

A: All cancellation fees have been removed and/or refunded.  


If you have any questions about registration refunds, please contact Expo Logic:  

Optometry's Meeting 2020 c/o Expo Logic

553 Foundry Rd, East Norriton, PA 19428

Email: Customersupport@expologic.com

Fax: 888.268.6093

Phone: 484.398.0856 



Q: What will happen to the AOA House of Delegates (HOD)?

A: The majority of the typical agenda items included within the HOD will be postponed to a meeting later to be determined. However, the Board of Trustees will call a one-time special meeting for elections and board installation to reflect the usual and customary practices for an AOA election, to be held in June 2020.    



Q: How will elections work?

A: The elections will be conducted via ballots delivered to the Credential Committee, assisted by a national CPA firm.  Election-related material, including special candidate videos and CVs will be hosted on the AOA website, and customary processes by the Nominating Committee will continue via teleconference Affiliates will be provided a detailed handbook of these revised procedures to facilitate this special one-time meeting. Contact Stephanie Herndon with questions.  



Q: What will happen to the "AOA on Capitol Hill" portion of Optometry's Meeting?

A: Although face-to-face meetings with legislators on Capitol Hill are canceled, our crisis advocacy mobilization will continue. We have just issued an immediate call to action in support of AOA-backed bipartisan legislation (S. 3559, Barrasso-Bennet/H.R. 6365, Schrier-Roe) to provide new Federal grant and loan support for doctors of optometry and optometry practices. Every AOA doctor and student can help build momentum on Capitol Hill for our profession's top priority as Congress prepares a new crisis relief bill by accessing AOA's Legislative Action Center or text AOA to 855.465.5124.               



Q: My Affiliate financially supported the AOA+ program this year. What will happen to our investment?

A: AOA appreciates the affiliate partners who joined in with us to ensure another successful AOA+ this year. This year-long, annual initiative has been an incredible opportunity to more deeply engage the next generation of doctors and we look forward to continuing the efforts in 2020 and beyond. If an affiliate did financially sponsor the 2020 AOA+ program, they may apply the investment to AOA+ future programming or request a refund of their AOA+ sponsorship money. AOA will have specific instructions on next steps in the coming months. If you have questions about AOA+, please contact AOSA Executive Director, Stacey Struckhoff.  



Q: What is happening with the continuing education courses for Optometry's Meeting?

A: We will proceed in offering continuing education for doctors and paraoptometrics using a virtual platform. More details including dates and times will be forthcoming. As always, AOA's professional development hub, EyeLearn, offers members access to content online where and when they need it. These courses come with AOA credit for completion that many states accept for CE hours.


Q: I am supposed to teach a course at Optometry's Meeting, what do I do now?

A: You can reach out to AOA Director of Education Programs, Sarah Sutherland, if you have specific questions relating to speaking at Optometry's Meeting.  



Q: Will there be virtual options for AOA+ Leadership Link or Pop-Up sessions?

A: Yes, the AOA and AOSA are working on virtual options to offer students and new doctors education and networking.    



Q: I was supposed to exhibit at Optometry's Meeting. What do I do now?

A: If you were planning to exhibit at Optometry's Meeting 2020, we will work with each exhibitor on an individual basis. Please contact AOA Exhibits & Sponsorship Manager, Kellie Rodrigue.  



Q: Can we get a refund for the 2020 OM Sponsorship?

A: If you have sponsorship-related questions, please contact AOA Director of Strategic Partnerships, Mary Ann Grillo.   More details, including dates and timing for many of these elements and more, will be forthcoming. AOA recognizes that this news creates many questions for attendees and partners and we will publish available information at optometrysmeeting.org.


We will update this resource with additional information as it becomes available. If you do have questions or concerns in the meantime, please direct them to askAOA@aoa.org. Thank you for your continued patience, support, and partnership during these difficult, unprecedented times as we move through this united together.